Q & A
DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, an account is not required but we encourage you to register with us as you will be able to enjoy:
• Faster checkout
• Easy access to order status and past purchases
• Weekly updates for brand releases and special promotions
WHAT IF I FORGOT MY PASSWORD?
Please use our password recovery feature to retrieve it or CONTACT US.
WHEN WILL MY ORDER ARRIVE?
Please allow 3-5 business days for order processing and verification and 5-14 business days (depending on shipping destination) for delivery.
For full shipping details, please visit our shipping section.
I TRIED TO PLACE AND ORDER BUT MY CREDIT CARD DECLINED OR GAVE ME AN ERROR.
Please contact the issuing bank of your credit card or try again with another card. This error has occurred because the bank has decided not to authorize the payment and cannot be resolved on our end.
HOW DO I TRACK MY ORDER?
Once the order has been shipped, we will send you an email with your tracking information issued by the courier to check the status of your shipment. You can also use the specific courier's website:
• FedEx
• DHL
HOW DO I MODIFY OR CANCEL MY ORDER?
Please be advised that all sales are final, and no cancellations, modifications, or changes to an order will be accepted once the order has been placed. We kindly request that all customers review their selections carefully prior to checkout.
CAN YOU MARK MY ORDER AS A GIFT?
We are unable to mark any orders as a gift.
I PLACED A SUCCESSFUL ORDER BUT WHY DIDN’T I RECEIVE A CONFIRMATION EMAIL YET?
During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your junk mail folder. If you think you entered an incorrect email, please CONTACT US using the contact form with your order number and full name and we will re-send your confirmation.
DO YOU RE-STOCK YOUR INVENTORY?
On occasion we may re-stock some of our inventory items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.
AM I RESPONSIBLE FOR THE TAXES AND DUTIES ADDED TO MY ORDER?
We are not responsible for any import/customs and/or dutries & taxes appliced to your order.