SHIPPING & RETURNS
RETURN POLICY
All returns must be authorized by email info@raw--emotions.com. Returns must be received within 7 days of you receiving your order. All products returned must be in original unused condition without any tags removed. Products returned damaged worn or altered may not be accepted and may be sent back to customer. All charges related to shipping are your responsibility and are non-refundable. Payment of duty and tax charges are the responsibility of the customer. All returns and exchanges must be accompanied by a receipt. Raw--emotions.com reserves the right to refuse any returns at any time.
NON RECEIVED PACKGAGE
The customer must take full liability for any parcels returned to us due to unpaid customs charges or failure to accept the delivery despite multiple attempts by the courier. postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due. The deduction would be the total costs involved in the whole procedure having the parcel returned to us or 50% of your returned order amount, whichever is higher.
TERMS OF USE
By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.
SECURE PROCESSING
Raw--emotions.com uses secure processing called SSL Encryption Technology, which is the industry standard. SSL(Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the internet.
PRIVACY
Raw--emotions.com respects our customers’ account information as private and confidential information and will never share this with any outside afflictions or individuals. Your information is secured and encrypted with the Secure Socket Layer Software.
INTERNATIONAL ORDERS
Shipping and handling charges for overseas orders are based on the destination country and the merchandise you order.
Please note: the prices we quote do not include any customs or duty charges applicable to your order. Your order will be subject to customs and duties (taxes). You are personally responsible for paying customs and duties (taxes) upon receipt or delivery of the order. We have no control over these customs and duties nor can we estimate the amount as they vary based on the country you are in. You should check with your local Customs Department for more information or for an estimate of these charges.
DELIVERY & SHIPPING
USA
- Standard shipping - 7-14 Business Days
- Express mail - 5-7 Business Days
ASIA
- Standard shipping - 5-10 Business Days
- Express mail - 5-7 Business Days
REST OF WORLD
- Standard shipping - 7-14 Business Days
- Express mail - 5-7 Business Days
* WE DO NOT DELIVER TO P.O. BOXES
(SHIPPING ARE FOR REFERENCE ONLY DUE TO THE COVID-19 UPDATES)
